How a shipment runs
Eight steps from the first enquiry to the documents in your inbox. Most of the work is ours; the parts that need you are marked.
EnquiryBookingLoadingSailing
Process
The Eight-Step Process
| Step | What happens | What we need from you |
|---|---|---|
| 1. Enquiry | We assess the cargo and identify the methods that work | Vehicle type, dimensions, weight, quantity, origin, destination |
| 2. Method and quotation | We quote each viable method with its cost breakdown | Confirmation of what is shipping, in its shipping condition |
| 3. Booking | Space and equipment booked with the carrier | Go-ahead and the billing party details |
| 4. Inland collection | Vehicle collected or delivered to the terminal | Supplier contact, ready date, access details |
| 5. Export clearance | Declaration filed, inspection if triggered, release | Invoice, packing list, any commodity permits |
| 6. Loading and securing | Loaded, lashed, photographed | Nothing — but you receive the photo set the same day |
| 7. Sailing and documents | Vessel sails, bill of lading issued | Bill of lading instructions and approval of the draft |
| 8. Arrival support | We supply the arrival notice and the document set | Consignee broker details for release coordination |
Steps 4 to 7 typically run inside ten days but the binding constraint is the vessel cut-off, not our processing time.
Risk Points
Common Delay Points
- Dimensions turning out different from those given at enquiry
- The vehicle not being ready on the agreed collection date
- Export inspection triggered by the commodity code
- Missing the terminal cut-off because the truck arrived late
- Bill of lading instructions arriving after the documentation cut-off
- Destination permits not obtained before arrival
Start with the Dimensions
Everything else follows from knowing what is actually being shipped in its shipping condition.
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